Common causes of tape failure and data loss
We have developed an unrivalled range of hardware and software tools to deal with almost every situation. If your data is there, we will recover it.
- Operational error
- Expired tapes
- Mishandling of the tape
- Accidental overwrites caused by inserting or partially formatting the wrong tape
- Broken tapes
- Dirty drives
- Damage caused by chemicals, fire, flood or other natural disaster
- Inability for data on tape to be read by new application or servers
- Software problems or backup failures
We support all tape media
Kroll Ontrack has a large inventory of tape drives to read your media. If you use an obsolete archive format, don't worry, our data recovery engineers have the experience and the resources required to search, extract, and recover your data .
We recover from all tape media
|Tape Drive||Tape Media||Tape Capacity|
|3500 MP series||5 - 700 GB|
AIT series | SAIT series
|8mm (AIT)||35 - 500 GB|
|Vendor: Oracle® (formerly StorageTek)
9800 series | 10000 series
|9800 series | 10000 series||40 - 1,000 GB|
DLT series | SDLT series
|DLT series | SDLT series||80 - 800 GB|
|Vendor: Tandberg™ Data
DAT series | LTO series | SLR series
|4mm, 8mm (MP) | Ultrium (Generation 1 - 6)
SLR | VXA
|38 - 6,000 GB|
|Vendors: Quantum, HP, Sony
DDS series | DAT series
|DDS 4mm||20 - 40 GB|
|Vendors: IBM, HP, Quantum, Sony
|Ultrium (Generation 1 - 6)||200 - 6,000 GB|
If you do not see your brand of tape drive or tape media listed, contact us to discuss your specific recovery options. In addition, custom development is available for unique or proprietary backup archive systems. Alternatively, view our tape recovery capabilities in our information sheet .
Comprehensive tape services
Whatever your tape needs, we have customised solutions to help you manage your tape legacy data efficiently.Find out more
Tape recovery process
Our specialist R&D team has been building up tape recovery knowledge and resources for 30 years to develop a process with proven success:
- Recoveries are performed in dust-free Cleanroom environments
- Tapes and tape drives are carefully dismounted, examined and processed
- Proprietary tools are used to read and recover around any physically damaged areas
- We are able to quickly image failing tapes to ensure the most complete data recovery possible
Warning: Attempting to recover tape data on your own, or through an inexperienced data recovery provider, may lead to further damage. Select a data recovery provider with the resources, expertise and experience you can trust.
Urgent restore request for a legal process? We recover legally-sound data to satisfy litigation requests.
Tapes contain a snapshot of data which was present on a system at a point in time. This could include information which is no longer available in 'active' storage, especially if efforts have been made by a suspect to manipulate or remove potentially incriminating evidence from the live system. This evidence can still be found via a forensic investigation of the tapes.
They don’t call us the world leaders for nothing…
Don’t just take our word for it; hear what our customers have to say:
I can not praise these guys enoughI can not praise these guys enough, we originally took our server to a local company who only got 16GB of 400GB of lost data back and that was only PDFs and JPEGs. Sent it to Kroll as a last ditch attempt and they got back every single file and folder in complete order and in less time than the other company. Customer service was excellent. If you ever have a problem of lost data just go to Kroll and don't waste any time or money with other people. 100% satisfied, excellent company. Craig Fozard, Paramount Projects UK Ltd.
I was impressed at the speed of your work and the resultsThanks to those at Kroll On Track, all of my Masters work has been recovered. Words can not express my gratitude! The data itself has been retrieved with all the correct titles, date created info etc. I was impressed at the speed of your work and the results. Also, the people I have communicated with have been very professional and there has been total clarity at each stage. I would definitely recommend your services. Alicia Booth, University of Westminster
Kroll provided a great serviceI was recommended Kroll Ontrack by Apple, my computer had water on it and was completely broken, I had to rescue what data I could. I was panicked. Kroll provided a great service. Mike was very patient with all my questions. And I got almost 100% of my data back. I'd definitely recommend Mike & Kroll. Rosie Greatrex, Home user
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