A transparent process

Four simple steps to get your data back.

From the initial consultation to ongoing support, more businesses and consumers choose Ontrack Data Recovery solutions and software for any data loss situation.

Consultation

Receive a free phone assessment of your data loss situation to determine the most cost effective solution and level based on your specific recovery need

Evaluation

Free analysis of your device and an evaluation report including:

  • Recovery prognosis (with data percentage)
  • Optional guaranteed list of all recoverable files*
  • A fixed fee and timescale for the recovery

Recovery

We perform the recovery procedure using over 120 proprietary tools.

The recovered data is saved to an external USB hard drive.

Return

Delivery of your recovered data on the external drive.

We provide simple instructions on how to access and reinstall the recovered data.

World-class customer service and technical support staff available for assistance.

*If you would like a guaranteed file listing report with your evaluation report, then please speak to one of our data consultants about an Ontrack Verifile report. Please note: a fee applies for a file listing report for devices under 6TB.

Want to know more about our services?

FAQs  Devices under 6TB  Servers and multi-drive devices 

Get your data back

Kroll Ontrack can help recover your data. From the largest government or enterprise organisations to home users who may have lost their data, you can trust us.

Get a free consultation