Mobile recovery from any device and brand:
Whether you have a mobile phone, tablet or music player, we can perform our expert mobile recovery service on it.
Yours isn’t listed? Don't worry; with the largest R&D team of any data recovery provider, we can recover your data from any data loss situation.
Why trust your mobile device to us?
Mobile phones use flash memory to store data. Through our Ontrack Data Recovery services, we have developed data reconstruction programs that will identify, separate and reassemble your flash memory so that your files or data will be able to be extracted.
Our track record of successful data recoveries from flash memory storage devices proves our unrivalled expertise with mobile devices.
Common mobile phone data loss situations
Kroll Ontrack can access and extract files from any mobile devices that suffer data loss such as:
- Damage caused by fire, flood, or other physical impact
- Electronic failure
- Missing data due to malfunction or human error - calendar dates, emails, tasks, text messages (SMS/MMS/TMS/EMS); missing photos, music or videos.
Got questions? We’ve got you covered
Not sure how to get your data back from your mobile device? Here is some useful information about recovery services for mobile phones of all brands, smartphones, tablets, and older PDA/mobile phone types.
Only if the mobile device can be used as an external storage device. However, bear in mind that DIY recovery efforts may result in changing or otherwise damaging the data. Additionally, if the phone is locked out and it connects with the messaging server, the server may issue a command to overwrite all data to ensure data security, potentially making your data loss permanent.
Deleted messages are usually recoverable. Success will depend on the phone type and how it was used.
Missing or deleted photos are usually stored on a flash card (for example, a microSD). Success will depend on the device type and how it was used before and after the pictures went missing.
Missing or deleted documents are usually stored on a flash card (for example, a microSD). In other cases they may be stored on the internal memory. Success will depend on the device type and how it was used before and after the documents went missing.
A lockout affects mobile phones differently depending on the make and model. Some phones require a simple reset, while others need to be protected from receiving wireless contact with the mobile messaging server. Contact Kroll Ontrack for an evaluation. If a lockout has occurred, turn off your phone and remove the battery.
The device, the charger, any flash storage card used in the device, the SIM card, and the USB cable that connects your device to your computer.
No. Make sure that the SIM card is in the phone. Some of your data may be on the SIM card.
Lost data? Then STOP!
If you’ve lost data, stop using the device immediately to avoid further damage. Assess the situation before deciding on the best course of action.Call us: +44 (0)1372 741 999
They don’t call us the world leaders for nothing…
Don’t just take our word for it; hear what our customers have to say:
I can not praise these guys enoughI can not praise these guys enough, we originally took our server to a local company who only got 16GB of 400GB of lost data back and that was only PDFs and JPEGs. Sent it to Kroll as a last ditch attempt and they got back every single file and folder in complete order and in less time than the other company. Customer service was excellent. If you ever have a problem of lost data just go to Kroll and don't waste any time or money with other people. 100% satisfied, excellent company. Craig Fozard, Paramount Projects UK Ltd.
I was impressed at the speed of your work and the resultsThanks to those at Kroll On Track, all of my Masters work has been recovered. Words can not express my gratitude! The data itself has been retrieved with all the correct titles, date created info etc. I was impressed at the speed of your work and the results. Also, the people I have communicated with have been very professional and there has been total clarity at each stage. I would definitely recommend your services. Alicia Booth, University of Westminster
Kroll provided a great serviceI was recommended Kroll Ontrack by Apple, my computer had water on it and was completely broken, I had to rescue what data I could. I was panicked. Kroll provided a great service. Mike was very patient with all my questions. And I got almost 100% of my data back. I'd definitely recommend Mike & Kroll. Rosie Greatrex, Home user