Our workbenches follow ISO 14644-1 class 5 standards
A cleanroom environment allows for a damaged drive to be opened without causing further harm and data loss. In order to create a cleanroom environment is a system is devised for routing the air flow on rows of workbenches in an arrangement based on high-quality submicron particulate air filters which trap small particles. These systems use special HEPA filters (high efficiency particulate air filters) to filter out suspended particles only 0.0005 millimeters in diameter. All Kroll Ontrack workbenches in our cleanrooms follow ISO 14644-1 class 5 standards.
Your data’s security is our top priority. Kroll Ontrack follows strict IT security protocols and is audited every year. Our staff undergoes a background check prior to being hired and our facilities are secured with cameras and secured entryways. Currently we follow SAS70 certification. Click for more information on our security policies.
Research and development
Keeping up with the constant advancements in technology in order perform successful data recoveries requires a research and development department filled with highly-skilled expert technicians developing new tools and techniques daily. At the last count, our team of approximately 200 R&D engineers had developed over 500 proprietary software and hardware tools for data recovery. With these tools our clients receive world-class data recovery service which cannot be found elsewhere.
Optimizing your data recovery
Access to worldwide network of parts
To ensure a fast recovery, we keep one of the largest parts inventory in the industry. Kroll Ontrack maintains a worldwide parts database where engineers can search for parts. For example, if the office Toronto has the set of parts for a certain data recovery job, the Eden Prairie cleanroom can have the parts shipped to them overnight. The more parts we have on-hand, the faster the recovery time for our clients.
Secure media destruction
We offer secure disposal of any media sent to us for recovery. After the recovery process is complete, hard drives and tape media are erased using the Ontrack® Degausser™ before they are sent for recycling. A click lasting less than a second pulses the hard drives or tapes with 18,000 degauss units making it totally unrecoverable.
All other storage media is securely erased using the method that best suits the media type. Upon request we can provide a certificate of erasure for any media disposed of in our facility.