Recovery service or software?
The first step to help you decide is to ask yourself: is my hard drive operational, i.e. can I still read data from it?
Specialised data recovery software, like Ontrack® EasyRecovery™ can assist. You can download a trial version for free to determine whether it will recover the files that you need.Buy now Download trial
The collective skills, experience and proprietary techniques developed globally over 30 years by Kroll Ontrack are your best chance for recovering your data.Call us: +44 (0)1372 741 999 Get a free consultation
Common data loss causes
- Damage from fire, flood , or other disaster
- Electronic failure
- A drop or other physical damage
- Clicking, grinding or other unusual noises
- Unreadable areas
- Data corruption
- Overwritten data
- Deleted files
Whatever your data loss situation, Kroll Ontrack can help.
The Kroll Ontrack advantage
We are authorised by all major HDD manufacturers, including Western Digital®, Fujitsu®, Hitachi®, Samsung® , and Toshiba® to unseal hard disk drives for recovery without voiding the manufacturer warranty.
- PATA (IDE, EIDE)
- SATA, SCSI, SAS, Fibre Channel
- USB, Firewire, eSATA external/portable hard disk drives
Hard drive brands
*If you don't see your brand of hard drive listed, don't worry; with the biggest data recovery R&D team in the world, Kroll Ontrack can develop a tool to recover your data.
Is your hard drive encrypted?
Don’t worry; we can still recover the data. Our global R&D team of engineers developed tools specifically designed to increase the speed and success of data recoveries from encrypted drives.
Tips to increase data recovery success
Turn off your computer or storage device to minimise further damage. If the drive continues to operate, you may risk further physical damage to the drive or overwriting of your missing files.
Corrosion to the media begins once it starts drying, increasing the likelihood of a permanent data loss. Follow these instructions for your wet device and send it to us as soon as possible.
Turn off the power. The clicking or grinding noises indicate that the drive might have crashed. This can cause permanent, unrecoverable damage to your files if the drive continues to run.
They don’t call us the world leaders for nothing…
Don’t just take our word for it; hear what our customers have to say:
I can not praise these guys enoughI can not praise these guys enough, we originally took our server to a local company who only got 16GB of 400GB of lost data back and that was only PDFs and JPEGs. Sent it to Kroll as a last ditch attempt and they got back every single file and folder in complete order and in less time than the other company. Customer service was excellent. If you ever have a problem of lost data just go to Kroll and don't waste any time or money with other people. 100% satisfied, excellent company. Craig Fozard, Paramount Projects UK Ltd.
I was impressed at the speed of your work and the resultsThanks to those at Kroll On Track, all of my Masters work has been recovered. Words can not express my gratitude! The data itself has been retrieved with all the correct titles, date created info etc. I was impressed at the speed of your work and the results. Also, the people I have communicated with have been very professional and there has been total clarity at each stage. I would definitely recommend your services. Alicia Booth, University of Westminster
Kroll provided a great serviceI was recommended Kroll Ontrack by Apple, my computer had water on it and was completely broken, I had to rescue what data I could. I was panicked. Kroll provided a great service. Mike was very patient with all my questions. And I got almost 100% of my data back. I'd definitely recommend Mike & Kroll. Rosie Greatrex, Home user
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