Recovery service or software?

The first step to help you decide is to ask yourself: is my hard drive operational, i.e. can I still read data from it?

Yes

Specialised data recovery software, like Ontrack® EasyRecovery™ can assist. You can download a trial version for free to determine whether it will recover the files that you need.

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No

The collective skills, experience and proprietary techniques  developed globally over 30 years by Kroll Ontrack are your best chance for recovering your data.

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Common data loss causes

  • Damage from fire, flood , or other disaster
  • Electronic failure
  • A drop or other physical damage
  • Clicking, grinding or other unusual noises
  • Unreadable areas
  • Data corruption
  • Overwritten data
  • Deleted files
  • Reformatting

Whatever your data loss situation, Kroll Ontrack can help.

The Kroll Ontrack advantage

We are authorised by all major HDD manufacturers, including Western Digital®, Fujitsu®, Hitachi®, Samsung® , and Toshiba® to unseal hard disk drives for recovery without voiding the manufacturer warranty.

Media types

  • PATA (IDE, EIDE)
  • SATA, SCSI, SAS, Fibre Channel
  • USB, Firewire, eSATA external/portable hard disk drives
  • PCMCIA
  • Other*

Hard drive brands

*If you don't see your brand of hard drive listed, don't worry; with the biggest data recovery R&D team in the world, Kroll Ontrack can develop a tool to recover your data.

Is your hard drive encrypted?

Don’t worry; we can still recover the data. Our global R&D team of engineers developed tools specifically designed to increase the speed and success of data recoveries from encrypted drives.

Tips to increase data recovery success

Power off

Turn off your computer or storage device to minimise further damage. If the drive continues to operate, you may risk further physical damage to the drive or overwriting of your missing files.

Water damage

Corrosion to the media begins once it starts drying, increasing the likelihood of a permanent data loss. Follow these instructions  for your wet device and send it to us as soon as possible.

Strange noises

Turn off the power. The clicking or grinding noises indicate that the drive might have crashed. This can cause permanent, unrecoverable damage to your files if the drive continues to run.

They don’t call us the world leaders for nothing…

Don’t just take our word for it; hear what our customers have to say:

Independent reviews

We use independent customer reviewing service eKomi  to survey our clients after a data recovery service.

View our reviews 

Get your data back

Kroll Ontrack can help recover your data. From the largest government or enterprise organisations to home users who may have lost their data, you can trust us.

Get a free consultation

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