Where is your email stored?
Some software, like Microsoft Outlook, stores email on hardware. We can successfully recover email from hardware, even if it has stopped functioning.
Web-based email applications (e.g. Gmail, Outlook.com, Yahoo, etc.), store emails in the cloud. If you have taken the additional step to back up your email to hardware, we can help you recover it.
Unsure if you may have locally stored emails?
This table shows the most common email application types and where the email content is stored.
|Email application type||Locally stored||Server stored||Web based storage|
|Microsoft Outlook (with Exchange Server)|
|Entourage®/Microsoft Outlook for Mac®|
|Entourage/Microsoft Outlook for Mac (w/Exchange Server)|
|iOS® Device (iPhone®, iPad®, iPod touch®)|
|IBM Lotus Notes®|
|Hotmail/Windows Live Mail|
If your email has not been backed up to a hardware device, and/or you do not know your login credentials, please contact the provider for assistance.
Email recovery from a server environment
Whether it’s inside a database, a Microsoft Exchange Information Store, or individual messages in separate files (such as .PST) – our expert data recovery engineers can recover your email server data.Get a free consultation
Damaged storage media
Attempting to extract your emails without professional help could result in them becoming permanently unrecoverable.
Contact our data recovery experts as soon as possible if you have experienced a storage media failure that contains email messages.Call us: +44 (0)1372 741 999
Email extraction from tape media
Identifying which tapes have emails or mailboxes can be a challenge for anyone who manages tape storage.
Our engineers can quickly pinpoint what media contains the data you need and granularly restore it. The data is then returned in an encrypted .PST format.Email extraction services
They don’t call us the world leaders for nothing…
Don’t just take our word for it; hear what our customers have to say:
I can not praise these guys enoughI can not praise these guys enough, we originally took our server to a local company who only got 16GB of 400GB of lost data back and that was only PDFs and JPEGs. Sent it to Kroll as a last ditch attempt and they got back every single file and folder in complete order and in less time than the other company. Customer service was excellent. If you ever have a problem of lost data just go to Kroll and don't waste any time or money with other people. 100% satisfied, excellent company. Craig Fozard, Paramount Projects UK Ltd.
I was impressed at the speed of your work and the resultsThanks to those at Kroll On Track, all of my Masters work has been recovered. Words can not express my gratitude! The data itself has been retrieved with all the correct titles, date created info etc. I was impressed at the speed of your work and the results. Also, the people I have communicated with have been very professional and there has been total clarity at each stage. I would definitely recommend your services. Alicia Booth, University of Westminster
Kroll provided a great serviceI was recommended Kroll Ontrack by Apple, my computer had water on it and was completely broken, I had to rescue what data I could. I was panicked. Kroll provided a great service. Mike was very patient with all my questions. And I got almost 100% of my data back. I'd definitely recommend Mike & Kroll. Rosie Greatrex, Home user