The Kroll Ontrack Advantage

We have the experience and proprietary technology  to recover your data from cloud services.

We have recovered data for customers with cloud service platforms at every level - from small development project cloud uses to secondary infrastructure deployments, and even nationwide smartphone data servers supporting millions of mobile phone users.

Prevent permanent data loss

If you’ve lost data in the cloud, stop writing to the affected volume and contact a data recovery professional with experience in cloud recovery immediately. If your data loss occurs in a multi-tenant or shared cloud environment, this is especially important as another user could overwrite your lost data.

Call us: +44 (0)1372 741 999

Your cloud recovery options

We can cater to your specific needs with our service options.

Find out more

Any platform, any data loss situation

Cloud platform Data loss situation Data recovery solution
Infrastructure-as-a-Service (IaaS)
  • Logical volume overwrite
  • Overwritten data files
  • Deleted files
  • Deleted partition or deleted logical volume
  • Accidental volume reformat
  • Snapshot management corruption
IaaS uses virtualisation technology to provide this service. The Remote Data Recovery™ service is the best solution for IaaS cloud platform due to speed and ease.
Software-as-a-Service (SaaS)
  • Dropped database
  • Dropped tables
  • Deleted row data
  • System table corruption
  • Corrupt database file
Kroll Ontrack uses proprietary recovery applications to find and repair specific file data types. Remote Data Recovery™ service is the fastest way to retrieve your data. Access to your SaaS database file will be required.
Platform-as-a-Service (PaaS)
  • Deleted partition or deleted logical volume
  • Accidental volume reformat
  • Snapshot management corruption
PaaS system risks are data loss to the storage volumes that make up the platform you are using. The Remote Data Recovery™ service is the fastest way to retrieve your data.
Cloud storage
  • Logical volume overwrite
  • Overwritten data files
  • Deleted files
  • Deleted partition or deleted logical volume
  • Accidental volume reformat
  • Snapshot management corruption
Kroll Ontrack has recovered data from many cloud storage providers whose clients did not have any backup redundancy. When Kroll Ontrack is contacted immediately, nearly 100% of the requested files are recovered.

Data recovery process for cloud

A successful recovery of cloud data requires remote access through your administrator account and verification of the storage device or system and the file system that contains the requested data.

Data recovery steps Description
Stage 1

Target LUN, iSCSI* LUN identification and low-level RAID verification at the storage block level.

Stage 2

Datastore volume file system indices are checked for meta-data-to-data stream integrity.**

Stage 3

Guest file system and contents are verified.

Stage 4

File listing of all recoverable data is completed.

*iSCSI LUNs are reliant upon the SAN's internal file system to manage the data. Data loss within this type of logical storage may require access to the SAN's volume where the iSCSI files are stored.

**Target volumes that reside within virtual disk files are dependent upon the hypervisor's datastore file system to manage the data. Data loss at the hypervisor volume level or within the guest's virtual disk file may require additional engineering effort to complete the evaluation.

They don’t call us the world leaders for nothing…

Don’t just take our word for it; hear what our customers have to say:

Independent reviews

We use independent customer reviewing service eKomi  to survey our clients after a data recovery service.

View our reviews 

Get your data back

Kroll Ontrack can help recover your data. From the largest government or enterprise organisations to home users who may have lost their data, you can trust us.

Call us: +44 (0)1372 741 999 Get a free consultation

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