6 August 2014

Accidental deletion top cause for email restoration requests

Kroll Ontrack releases new statistics regarding data restoration

Epsom, UK – 6 August 2014 – When it comes to data restoration, addressing deleted mailboxes or emails is the most common request of IT administrators, according to new survey data1 provided by Kroll Ontrack, the leading provider of data recovery and edisclosure products and services.

When asked how often they receive requests for data restoration, 61 per cent of the nearly 200 Ontrack® PowerControls™ customers surveyed across EMEA, North America and APAC report they receive up to five restoration requests a month, with an additional 11 per cent claiming up to 10 times a month.

Accidental deletion of mailboxes and specific messages from Microsoft® Exchange is not the only data restoration request made of IT administrators. In Europe, the second most common data restoration need was disaster recovery (16 per cent), followed by missing data (12 per cent).

Robert Payne, Product Marketing Manager at PHD Virtual said: “Our clients are demanding granular restore options from applications such as Exchange and SharePoint so they don’t want to have to bring back an entire virtual machine or an entire file just to get one email or a single attachment. So we’ve embedded Ontrack PowerControls with our technology and it’s performing very well with our customers, who find it very easy to use. It allows you to restore to a live Exchange environment or just to a folder and it can provide that to the end-user so it’s very flexible too.”

Requests for data restoration came from all departments across an organisation, with 24 per cent stemming from the internal legal department, 22 per cent coming from IT security and 15 per cent originating from sales and marketing. Why do these people need their email and documents back? 45 per cent of IT administrator respondents note that employees request their email and documents back because they were accidentally deleted. Internal investigations (17 per cent) ranked as the second most common source of restoration requests.

“The time it takes to search, identify, copy, restore and export data from Microsoft Exchange or Microsoft SharePoint platforms can be significant, especially if IT admins are executing the task by restoring a full database backup,” said Paul Le Messurier, Programme and Operations Manager at Kroll Ontrack. “With its granular restoration capabilities directly to your production server from any backup system, 41 per cent of those surveyed report Ontrack PowerControls helps them address collection, restoration and consolidation requests in approximately half the time as compared to other methods, such as full backup or brick-level backup restores.”

Ontrack PowerControls is now available for purchase at http://uk-store.krollontrack.com. Multiple licensing options in a variety of flexible configurations based on data capacity, license period and simultaneous sessions are available. For more information about the Ontrack PowerControls solution, visit http://www.krollontrack.co.uk/software/powercontrols.

1Kroll Ontrack surveyed nearly 200 Ontrack PowerControls users from the UK, US, Germany and Australia.

About Kroll Ontrack Inc.

Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyse and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack is an industry-leading provider of data recovery, secure data destruction, electronic discovery and document review services.

For more information about Kroll Ontrack and its data recovery services please visit: http://www.krollontrack.co.uk/data-recovery, follow @KrollOntrackUK on Twitter or subscribe to the Kroll Ontrack Data Blog

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