31 March 2005

IT teams left out of the loop by suffering staff

global data loss research reveals 75% of computer users attempt a quick fix

Only 13% of staff contact their IT department if their computer crashes, according to global research from Ontrack Data Recovery.

The world leader in data recovery questioned customers and website visitors across the globe to establish how different nations react in a data loss situation. The research showed that trying to solve the problem alone without alerting the IT department is a global trait, putting huge amounts of data at risk of becoming irretrievable. 75% of all people surveyed said they would try to fix the problem themselves with software or by either restarting or unplugging their computer.

The most aggressive reactions to data loss are found in the UK, with 33% of respondents shouting at the computer as their first reaction. Their US counterparts are far more accepting, with 38% merely sighing at the first sign of computer malfunction.

“Whilst the results conjure up some interesting images of users screaming at their crashed computers, the fact that the IT department is not the first point of call for almost 90% of people is extremely worrying,” said Adrian Palmer, managing director, Ontrack Data Recovery. “Data loss needs to be treated as an emergency situation, as untrained guesswork will only cause more damage to lost files, or even render them irretrievable. If your pipes burst, you call an emergency plumber, and this is no different to your computer malfunctioning.”

“Recovery software will be able to help you retrieve some files in many data loss cases, however, the first course of action should always be a consultation from IT experts or a recovery specialist,” added Palmer.

For further information about data recovery please call Ontrack on 0800 243 996 or visit the website at www.ontrack.co.uk.