How to remove a drive

When possible, remove hard drives from laptops and desktops before shipping. Watch these short tutorials for tips on how to remove the drive from your device.

How to remove a drive from a computer

How to remove a hard drive from a laptop

How to remove an SSD from a Macbook Pro

For all wet devices

How to pack the media

  • Place small items such as flash media cards, USB drives and phones in an envelope before wrapping and placing in the box.
  • The damaged media should be wrapped in anti-static bubble wrap, anti-static foam or an anti-static bag and placed in a box - we suggest a box twice the size of your media.

If the drive moves inside its packaging, it isn’t ready to ship

  • Your hard drive should be packaged in a box (about twice the size of your media) that has enough room for both it and some type of packing material that allows for NO movement.
  • The box should also have sufficient barrier room around the inside edges to absorb any impact during shipping the box will take.

Sending us multiple drives?

If you have more than one drive, ship them in separate boxes or make sure they are separated enough with packing material so there will be no contact between them.

Insurance during transport

Consider getting insurance on any hardware that has significant value. Because you never know what actually happens during the shipping process, it's better to be safe than sorry.


Package the signed contract with your media. Place all documents inside the box. Completed paperwork will expedite the recovery of your data and avoids delays.

Don't forget to mark your desired service level.