When dealing with a data loss scenario, time is of the essence. Your users need their data and they need it now.
Carrying out a data recovery operation relies on having the right team in place to assist. If you get the balance wrong, you will end up wasting valuable minutes that cost your business money and that dent your reputation.
A technician or backup operator
Key to the data recovery process will be the engineer who locates the appropriate backup set, tracks down the missing files and queues them up for restoration. Modern backup and recovery software is fairly intuitive so almost any member of the operations team will be able to assist.
However, if you have a member of the team who regularly oversees the backup regime, they are probably most able to complete the job quickly and should be your first choice in an emergency. If the data loss is particularly catastrophic you may choose to involve additional engineers to carry our other restore operations in parallel to reduce downtime.
A user representative
If you are dealing with a single file or folder (rather than a full-blown disaster recovery operation) you should have a user close to hand who can confirm that the files being restored are correct. Keeping a user representative close by means that you will be able to get instant confirmation that the restored file is correct, ensuring the process need only be done once.
In the event of more major catastrophe, such as the destruction of a complete virtual server, you will still need end-user involvement to assess:
- Whether the data has been restored correctly.
- Any additional tasks that need to be completed to restore the system to full working order.
Whether you get directly involved in the data recovery process or not, as the IT manager/CIO you are responsible for keeping the rest of the business appraised as to progress. Rather than demanding constant updates from the engineers doing the hands-on work, you can monitor progress yourself and pass on updates, allowing the engineer to remain fully focused on the task in hand.
If the data loss is more significant than first thought, or there are problems with the backups that prevent restoration, you are the person responsible for making the decision to secure third party assistance. So it pays to stay closely involved with progress.
Your “data controller”
Although not directly involved with the data recovery process, you should inform your company data controller where personal information is at risk. This is to ensure that you meet your obligations under the Data Protection Act 1998; should the data loss be permanent your data controller will need to make a report to the Information Commissioner’s Office.
Fortunately advanced data recovery techniques mean that even if your backups fail, the missing information should still be recoverable from the physical drives themselves. Just make sure you have the Kroll Ontrack data recovery services hotline number to hand.
Who else needs to be involved in your business? Let us know below.