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Survival Stories

Interesting, difficult and sometimes controversial data recovery and business continuity stories from the Kroll Ontrack clean room and beyond.

“Cracked” Samsung SSD Controller Encryption

The pitfalls of automatic hardware encryption of fast Samsung SSD hard drives have been fatal for three senior staff members of a reputable audit firm. When the laptops of the managers were booted again after crashing, the three built-in Samsung SSDs of the 840 PRO Series were no longer recognised. Important customer data, unavailable elsewhere, were impossible to access. In view of this disaster, the only way out was to …Read More

An iPad is taken on the ultimate drive [video]

One of our customers accidentally dropped his iPad from a train, in the middle of remote woodland. Though recovered, the iPad was severely damaged and all the data was lost. Our specialist engineer reviewed the device to evaluate the damage and recovery possibilities. He found: the digitiser was destroyed, so the iPad did not respond to touch the second screen layer comprised of the LCD (which displays all the content) …Read More

Fire-damaged Hard Disk Drive from Private Island Fire [16 images]

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When a fire ripped through a British businessman’s private island (we can’t name him, but we’re sure you can guess who it is), several of his hard drives were caught up in the 200ft-high blaze.They contained crucial data that he needed to recover. Every disk from the Raid array was damaged by fire. Corrosion from the water used to extinguish the fire also damaged the disk and made the recovery …Read More

When a data centre data recovery becomes disaster recovery

When a customer loses most of their data centre to water damage, it is nothing to take lightly. We received an emergency call just like this recently. An enterprise level company had a burst pipe which flooded and physically damaged portions of their data centre. We immediately went to work. The situation The customer sent us 10 cabinets with a total of 1,400 drives. These were a mix of several …Read More

Data security tops the list for data recovery hot topics from 2014 [video]

Looking back on 2014, the trends that impacted the data recovery industry throughout the year were very clear. We received quite a lot of feedback from our engineers about these trends and how they will become prevalent for businesses and individuals in 2015. Data security, business continuity and mobile devices were among the biggest trends impacting the data recovery industry in 2014. The most talked about trend however was how …Read More

Top 10 Data Disasters of 2014

10. Water Damage at a Fire Call (Germany) A firefighter was fighting a fire when his Nokia Lumia 610 was damaged by water. He lost all of his data including photos of family and friends. Kroll Ontrack was asked to help and successfully recovered 732 photos from the phone. 9. Late (United States) One company was preparing for a new IT infrastructure. The new storage array was waiting to be …Read More

A breakthrough recovery? How data survived the Space Shuttle Columbia disaster

Jon Edwards has seen his share of disasters. As a senior engineer at Kroll Ontrack he’s recovered data from devices that have been through the worst of times. Floods, fires, car wrecks- he thought he’d seen it all. But nothing could prepare him for what was to become his most famous and challenging task- salvaging data from a melted disk drive which had fallen from the sky six months prior …Read More