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Meet the Engineer: James Gallego

james-gallegoWhat is your name?

James Gallego

What exactly do you do at Kroll Ontrack?

I’m a clean-room engineer. My job consists of repairing electronic devices in order to gain access to its data.

Multiple techniques are required to complete a variety of jobs. We see issues with file system corruption, overwritten data and Raid damage. The role is very demanding and enjoyable.

How long have you been at Kroll Ontrack?

Almost 5 years.

What is your most unusual/challenging/interesting device to take apart to date?

I do remember, with particular affection, the first Smartphone I worked on. The client had put it in the washing machine for a full wash cycle, along with a 45 minute spin cycle to finish off. We were able to recover 100% of the data.

What new skills & technology are you currently learning about?

I’ve bought a book on marquetry and craft-work. I love working with my hands and being creative.

What are you working on at the moment?

By chance, right now I have five laptop hard drives. Normally there’s a bit more variety.

What type of mobile phone do you have?

I have a Motorola Defy.

How do you relax after work/on weekends?

To be honest, I’m a big family guy and I try to spend as much of my free time as I can with my wife and daughters. Although I do like playing videogames too, once in a while.

If you weren’t a data recovery engineer, what would your ideal career be & why?

As a child I always wanted to be a doctor, saving lives and helping people. But my fear of blood ruled that option out!

What is your top tip for data recovery? 

The most important thing is not to try and recover the data yourself. We’ve had many cases of clients that have tried to do it themselves and which has hence made it impossible for us to succeed, when we may well have otherwise.

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