The government is developing a new identity system for users, but it appears it needs some work before it can be rolled out.
Known as Verify, it involves linking a number of a user’s details to a code, which when entered by the user will ask a series of verification questions.
However, according to BBC technology correspondent Rory Cellan-Jones, who was given a sneak preview of the system, it does not yet work.
He found that even when answering all the details correctly the system refused to allow him access, suggesting this is a sign that when public testing begins next month there will be a number of glitches.
Even so, Mr Cellan-Jones noted, this does display a clear commitment by the government to keeping data as secure as possible.
The provision of national and local government services often leads to the collection of important personal data and breaches can be a serious matter.
Earlier this month the Information Commissioner’s Office ordered the Isles of Scilly Council to improve its data security arrangements after two breaches of personal data occurred last year.