Rather than ignore or attempt to block the use of unsanctioned apps and devices in the workplace, organisations should seek to understand what it is that actually drives their users to shadow IT.
This is according to Julian Cook, director of UK business at M-Files, who warned today (September 3rd) that only by working together with employees can enterprises combat the security risks caused by the use of technology outside of IT’s control.
“Understanding the use of unauthorised devices and apps will allow stakeholders … to identify and agree sanctioned solutions,” he said, arguing that this will support “both security and data protection across the business”.
Mr Cook’s comments follow the publication of a new report from Frost & Sullivan, which found that almost half (49 per cent) of employees are happy to use unsanctioned apps and devices in the workplace because it allows them to get their jobs done more quickly and easily.
More than a third (38 per cent) of respondents noted slow or cumbersome IT services in their organisation, while a quarter claimed that unauthorised solutions met their needs better than the alternatives provided by their IT departments.
Because these behaviours are so difficult to prevent, enterprises should do more to align their IT services with employees’ wants and needs, Mr Cook said. This means understanding the “the speed and requirements needed for accessing, sharing and collaborating on information with internal and external colleagues”, he continued.
“Doing so will allow them to identify which IT solutions can best support their daily workplace functions, jobs and interactions.”
Shadow IT is an established data recovery risk for many organisations, as it means that important records may end up on devices and in cloud-based file shares not covered in their formal backup strategies.
It is wise to choose a data recovery company who has a track record in recovering from the type of data loss you have experienced.