A few tips on how to reduce the risk of losing you data
All IT administrators have experienced situations where a quick decision is required… and not always the correct decision is made. The following advice should increase the chances of an efficient solution being found without losing any data.
Please, do not panic: Think about the consequences of your actions. Hasty decisions can lead to losing even more data – and at an increased cost. For example, don’t attempt to access the data stored on any broken device, and of course don’t attempt to save any new data to it either, as it could become corrupt or damaged.
Trust your own judgement: Even if management is pressuring you to get things back up and running as quickly as possible, defend your position as an expert. It’s your job to avoid further damage. And don’t forget that the sooner you get the faulty device offline, the better.
Have a good emergency plan: Make sure you adhere to ITIL procedures and ensure that any information related to the data centre is complete and up to date. Also remember that in the case of an imminent loss of data, you should not run any disk utilities such as CHKDSK or FSCK, or perform any firmware updates.
Make sure you’re well informed: Make sure you know information like what your maximum storage capacity is, and which data is irreplaceable and which can be recovered from other sources, such as hard copies. Also, make sure you know the cost of the consequences of your actions. For example, if you need to make a decision that could badly affect certain data, do the pros of getting the system back up and running outweigh the cons of possibly losing this data?
When in doubt, consult a professional: The manufacturers of our electronic equipment don’t always fully appreciate just how valuable your data is and sometimes, when such equipment is returned to a functioning state, data loss can occur. When faced with the threat of losing data, a renowned data recovery company should always be consulted.