Customer Support

Kroll Ontrack are committed to delivering the best customer support when undertaking a data recovery, information management, computer forensic or disclosure project with us. We believe it is a key reason why we are a global leader in electronic data management.

For commonly asked questions, we recommend you start with our comprehensive Frequently Asked Questions section. However, if you cannot find a answer to your issue on this page then please contact us.

Data Recovery

Our comprehensive Frequently Asked Questions page contains categories on Ontrack EasyRecovery, Ontrack PowerControls, Ontrack Eraser & Ontrack Data Advisor. If your issue cannot be resolved with the information on these pages then please email our support team.

Electronic Disclosure

Upon commencement of your project you will be advised on your project manager contact, as well as any other additional consultants that will be working on your project. The project manager will be your central point of contact for the project and they will advise you personally what to do if you require support any time day or night.

Computer Forensics

Your account manager and computer forensics consultant will be your two points of contact and will be able to assist you with your issues. When starting the project your account manager & computer forensics consultant will give you the support details of what to do in the event that you need telephone or email support any time day or night.

Software Support

If you require technical software support for one of our software packages you can find it on our dedicated software support page. These include:

• Ontrack® PowerControls™
• Ontrack® Eraser™
• Ontrack® EasyRecovery™
• Ontrack® Inview™
• Ontrack® Advanceview™

For any other enquires please contact us.