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Our Ontrack® Remote Data Recovery™ (RDR™) solution is a proprietary remote service that offers the fastest, most convenient, and most cost-effective solution for data recovery situations where the hardware is still functioning properly.
RDR is therefore only suitable for non-physical problems such as:
However, if your media is physically damaged, we can still help you recover your data using our in-lab data recovery services.
Step 1: Customer hardware setup & client install
Step 2: Connection process & security issues
Step 3: Capabilities
Step 4: Advantages
Once installed, you will see four options to choose from: native Windows, boot disk, native Netware, or native Solaris.
The standard connection is native windows.
Figure 1: The connection between a RDR customer and Ontrack Data Recovery via secure internet connection
The connection process:
The RDR connection is only used by our engineers to remotely control the utilities installed on your secondary drive which repair those file system structures (partition tables, FAT, Master File Tables, etc) that allow you to access your data.
Screen updates and keyboard packets are sent across the connection, but actual customer data files are not.
RDR can recover from:
Special file recovery capabilities for internally corrupt files:
Send the drive(s) in to our Lab:
There are always exceptions to these general rules. If you are sure then please contact the Kroll Ontrack team: +44 (0) 13 7273 6640