Mobile Device Data Recovery

Ontrack® Data Recovery services from Kroll Ontrack®, have recovery techniques and software applications to access and restore your crucial mobile device data. Mobile phones use flash memory to store data and Kroll Ontrack has excellent success recovering data from flash memory storage devices.

Ontrack Data Recovery engineers can recover data from flash failures as well as overcome technical challenges that are unique to flash technology. Through its Ontrack Data Recovery services, Kroll Ontrack has developed data reconstruction programs that will identify, separate and reassemble your flash memory so that your files or data will be able to be extracted.

Data Recovery Options

How do you determine the best data recovery option? Use the table below to determine which recovery services will best fit for your situation.

Whether your phone has internal or removable flash memory, Kroll Ontrack has the technology and expertise to recover all accessible data.

With over 25 years' of experience working with data recovery, the Ontrack Data Recovery engineers have seen it all. Below is a list of common types of data loss which we can recover from:

• Damage caused by fire, flood, or other physical impact
• Eletronic failure
• Missing data due to malfunction or human error - calendar dates, emails, tasks, text messages (SMS/MMS/TMS/EMS); missing photos, music or videos.

In-lab services are the only option for recovery

This is due to potential risks of powering up the phone. Depending on the type of data loss that has occurred to the phone data, additional steps will need to be taken by experienced data recovery engineers to protect the original information.

Important: To ensure the most successful data recovery, turn off your mobile phone to minimise further damage.

Contact Kroll Ontrack as soon as possible if you have experienced a storage media failure that contains email message data. Attempts to extract the messages without professional data recovery services may lead to irretrievable data from the media.

Mobile Phone Data Recovery FAQ

Common questions about recovery services for mobile phones of all brands, smartphones (e.g. Apple® iPhone® and Google Android™ based phones), and older PDA/mobile phone types.

Can I recover my phone data with Ontrack® EasyRecovery™ software?

Can you recover deleted messages sent from a phone?

Can you recover the photos on my phone?

Can you recover the documents on my phone?

I just got locked out of my phone, can you recover it?

I am ready to send my phone to Kroll Ontrack, what should I send to enable the recovery process to start?

Can I send you my phone without my SIM card?