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When you suffer an email data loss, recoverability depends on where your messages are stored. Email can reside in a number of places—on a laptop or desktop computer, on a mobile phone, tablet or on a messaging server. In these cases, email can be recovered with recovery services or software from Kroll Ontrack®.
In the case of web-based emails, data is recoverable only if you are using an email application that stores messages on your local computer or replicate it to another location, such as your mobile phone.
No matter how user mailboxes are stored on your server - inside a database or a Microsoft Exchange Information Store, or individual messages in separate files (such as .pst) - all email server data is supported by Ontrack® Data Recovery services.
This table shows the most common email server types. If you don't see your server type listed here, or if your system is proprietary, don't worry, with the biggest data recovery R&D team in the world, Kroll Ontrack can develop a tool to recover your email.
The way your email is stored depends on the email application you use. This table shows the most common email application types and wether your email content is stored locally on your laptop & desktop, on a server or on the web.
Important: Successful recovery of any email application requires that the files are stored locally on your computer, mobile phone, tablet or smartphone.
Email application type
Web based storage
Contact Kroll Ontrack as soon as possible if you have experienced a storage media failure that contains email message data. Attempts to extract the messages without professional data recovery services may lead to irretrievable data from the media.
If your hard drive...
You can use In-Lab Recovery Service
Data recovery software
Remote Data Recovery: Through its Ontrack Data Recovery services, Kroll Ontrack can recover your data remotely over a secure connection without your computer ever leaving your premises
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Kroll Ontrack has a longstanding industry partnership with Oracle.
Kroll Ontrack have a long historical relationship with HP.
Kroll Ontrack can recover data from all VMware virtual environments.
Kroll Ontrack is a Microsoft Gold Certified Partner.
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