Email Data Recovery

When you suffer an email data loss, recoverability depends on where your messages are stored. Email can reside in a number of places—on a laptop or desktop computer, on a mobile phone, tablet or on a messaging server. In these cases, email can be recovered with recovery services or software from Kroll Ontrack®.

In the case of web-based emails, data is recoverable only if you are using an email application that stores messages on your local computer or replicate it to another location, such as your mobile phone.

Email Server Recovery

No matter how user mailboxes are stored on your server - inside a database or a Microsoft Exchange Information Store, or individual messages in separate files (such as .pst) - all email server data is supported by Ontrack® Data Recovery services.

This table shows the most common email server types. If you don't see your server type listed here, or if your system is proprietary, don't worry, with the biggest data recovery R&D team in the world, Kroll Ontrack can develop a tool to recover your email.

Personal Email Recovery

The way your email is stored depends on the email application you use. This table shows the most common email application types and wether your email content is stored locally on your laptop & desktop, on a server or on the web.

Important: Successful recovery of any email application requires that the files are stored locally on your computer, mobile phone, tablet or smartphone.

Email application type	Locally stored	Server stored	Web based storage
Microsoft® Outlook
Microsoft Outlook (w/Exchange Server)
Entourage®/Microsoft Outlook for Mac®
Entourage/Microsoft Outlook for Mac (w/Exchange Server)
iOS® Device (iPhone®, iPad®, iPod touch®)
IBM Lotus Notes®
Hotmail/Windows Live Mail
Apple® Mail
Yahoo!® Mail
Google Gmail™
Android Mail
AOL®
Thunderbird®
Eudora®

Email Recovery from Damaged Storage Media

Contact Kroll Ontrack as soon as possible if you have experienced a storage media failure that contains email message data. Attempts to extract the messages without professional data recovery services may lead to irretrievable data from the media.